Our Privacy Policy

Effective as of: September 10, 2015

CrowdTwist Inc. (“CrowdTwist” “we” or “us”) is committed to protecting our users’ privacy. We feel it is important that you fully understand the terms and conditions under which we use the information we gather from you through the use of our website (our “Site”).

Please read this Privacy Policy (“Policy”) carefully to understand how we will use and protect your personal information. We will never share your personal information with anyone except as described in this Policy.

US – EU Safe Harbor Framework

CrowdTwist complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. CrowdTwist has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, please visit http://export.gov/safeharbor.

CrowdTwist collects information on behalf of our Clients (sometimes referred to as our business partners) and has no direct relationship with the individuals whose personal data it possesses when processing this data. The use of this data will be limited to the purpose of providing the service for which our Clients have engaged CrowdTwist. To view CrowdTwist’s Safe Harbor Policy with respect to use of personal information collected through our client loyalty programs, please visit http://crowdtwist.com/partner-solution-privacy/.

Information We Receive Through Our Sites

As is true of most websites, we gather web server log file information automatically such as your IP address, browser type, referring/exit pages, and operating system. We use this information to administer our website, understand how visitors navigate through our Site and to enhance your experience while using our Site.

In order to better provide you with information and services on our website, we collect two types of information about our visitors: Personally Identifiable Information and Non-Personally Identifiable Information.

Personally Identifiable Information: Personally Identifiable Information refers to the specifics of who you are, such as your name, address, telephone number, email address and any other information when needed to provide information or a service through the Site. We log your Internet Protocol (“IP”) address to give us an idea of which part of our website you visit and how long you spend there.

We retain Personally Identifiable Information, including information collected through our “contact us” form, to respond to inquiries, administer your account, send commercial communications or provide limited services that may be available through our Site (e.g. request a whitepaper or additional information). CrowdTwist also collects Personally Identifiable Information when you register to attend a seminar or participate in an online forum, blog, or a voluntary survey, when you ask to be included in an email or other mailing list, when you submit an entry for promotions offered by CrowdTwist directly to you, or when you submit your Personally Identifiable Information to CrowdTwist for any other reason.

Non-Personally Identifiable Information: Non-Personally Identifiable Information refers to information that does not by itself identify a specific individual. We gather certain information about you based upon the pages that you access in our offerings using various tracking technologies. This information is compiled and analyzed on both a non-aggregated and an aggregated basis. (Also see “Cookies” section below.)

How We Use Your Information Collected through our Sites

Your personal information is never shared outside CrowdTwist without your permission, except under conditions explained below. Inside CrowdTwist, data is stored in controlled servers with limited access. Your information may be stored and processed in the United States or any other country where CrowdTwist, its subsidiaries, affiliates, or agents are located.

CrowdTwist may send your Personally Identifiable Information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of CrowdTwist to provide a product or service to you such as a marketing partner, service provider or Web analytics company (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you apprised of the latest service offers or other information about us or our business partners. We will also disclose your Personally Identifiable Information if required to do so by law, in urgent circumstances and to protect personal safety, the public or our offerings. We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Site. If CrowdTwist is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via a notice on our Site of any change in ownership or additional uses of your Personally Identifiable Information.

Social Media (Features) and Widgets

Our Site includes social media features, such as Facebook and Twitter buttons, and Widgets (such as the “Share This” or similar button) or interactive mini-programs that may run on our Site (collectively, “Features”). These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. Features are either hosted by a third party or hosted directly on our Site and your interactions with these Features are governed by the privacy policy of the company providing it.

Blogs & Testimonials

If you use the blog or provide testimonials, you should be aware that any Personally Identifiable Information you submit there can be read, collected, or used by other users of the blog, and could be used to send you unsolicited messages. We are not responsible for the Personally Identifiable Information you choose to submit in the blog. To request removal of your Personally Identifiable Information from our blog or community forum, contact us at privacy@crowdtwist.com. In some cases, we may not be able to remove your Personally Identifiable Information, in which case we will let you know if we are unable to do so and why.

Security Protections

Information collected through the Site is maintained within a secure operating environment. Our team of infrastructure and security professionals continually monitors our web interfaces and ensures technology updates are made regularly to deter any attempts for unwanted intrusion. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at privacy@crowdtwist.com.

Cookies and other Tracking Technologies

Cookies. We may automatically collect information using “cookies.” Cookies are small data files stored on your computer or device by a website. Among other things, cookies help us improve the services available through our Site. We use cookies to see which areas and features are popular and to count visits to our Site.

Web Beacons. We may collect information using Web beacons. Web beacons are electronic images that may be used in connection with our services on the Site, including in emails we may send. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.

Children, Parental Consent, and Privacy

The Children’s Online Privacy Protection Act took effect on April 21, 2000, and imposes certain requirements on Web sites directed toward children under the age of 13 that collect information on those children, or on Web sites that know they are collecting Personally Identifiable Information on children under the age of 13. Our Sites are not directed toward children under age 13. We do not knowingly collect information from anyone under age 13. If we find out that we have collected information from a child under age 13, we will delete that information immediately.

Third Party Sites Accessible from our Site

Other sites accessible through our Sites have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties. Please be aware that our Sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our Sites are not covered by this Privacy Policy. These other sites may send their own cookies to users, collect data, or solicit Personally Identifiable Information. We cannot control this collection of information. You should contact these sites directly if you have any questions about their use of the information that they collect.

Updating Your Personally Identifiable Information

You may send us an email at privacy@crowdtwist.com, as applicable, to have Personally Identifiable Information that you have submitted to our Sites or App changed or deleted. Note that we may retain changed or deleted information for archival purposes. We will respond to your request within 30 days.

Notification of Changes to our Privacy Policy

We reserve the right to modify this Website Privacy Policy at any time. Any changes to this policy will be posted to the Site. We may additionally post such changes in other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances we may disclose it. We encourage you to periodically review this page for the latest information on our privacy practices.

If you have questions or concerns regarding this Policy, you should first contact privacy@crowdtwist.com.


If you have any questions regarding this Privacy Policy or your dealings at this Program, please contact CrowdTwist at:
CrowdTwist, Inc.
110 East 23rd Street
7th Floor
New York, NY 10010 USA
Attn: Customer Support
Email: privacy@crowdtwist.com

To view our US Safe Harbor Privacy Policy, click here.