The Client Command & Control Center
The Client Command & Control Center is a cloud-based, self-service hub that allows clients to manage every aspect of their rewards program regardless of where they are. We give our Clients a complete self-service suite of tools that puts them in control of:
- managing the points values of their program
- updating their program’s rewards
- accessing the program’s analytics
- using our e-mail campaign tool
- managing program members’ accounts
- and more
Visual Customization Suite
We provide a comprehensive and easy-to-understand set of design specifications and templates to guide the customization of your platform’s colors, icons, text and more. This allows you to ensure that the platform accurately reflects and integrates with your brand’s visual aesthetic and takes the guesswork out of designing your program.
A Custom Points Engine
Through our proprietary Points Engine, we help clients construct a unique points model that’s appropriate for their needs, audience and industry. We take the guesswork out of figuring out:
- how rewards are valued
- how long it will take people to accumulate enough points to redeem rewards
- which actions are worth more than others
- how much it will cost to provide those rewards
- and more…
Built for the realities of engagement today, our model calculates the value of every brand action from sharing and liking to signing up for e-mails, inviting friends to join the program, interacting with branded content or making a purchase. It assigns each action with the appropriate point value so you can keep your focus on your relationship and loyalty efforts and not worry about figuring out your points model.
One-To-One Automated Email Tool
Engage any program member with our automated e-mail campaign management tool. Use the tool to manage all outbound e-mail campaigns to members so you can drive engagement and activate those who’ve been inactive. Our e-mail tool allows you to prioritize messaging based on your specific business goals. Create, view e-mail reports and generate custom distribution lists which can be sorted according to:
- member levels
- specific engagement behaviors
- points levels
- desired activities
- and more
For those with an existing e-mail service provider, simply use our tool to segment your member base and export the list to your current provider.
Awesome Account & Project Management
While we’re a licensed product, that doesn’t mean we’re not here whenever you need us. In addition to development and technical support, each of our clients is assigned an account manager who’s responsible for:
- providing guidance
- ensuring seamless integration
- supporting an effortless program launch
- steering the management and maximization of all your Customer Relationship & Loyalty efforts
Expertise & Best Practice Knowledge
As the experts in the space, we’ve created a collection of best practices to help ensure your program’s a success. These include everything you need to customize the look and feel of your program, detailed documentation to ensure a smooth setup and client-side training and finally a complete Marketing & Social Media Strategy Guide to help you launch, maintain, activate and promote your program.
Our product support team is available to guide you through the entire integration and launch process. They are available while your program is live and should you have any questions or needs for technical support, we’re only an e-mail or a phone call away.